Denver Veterinarian
Menu
Compare quotes

Banfield Pet Hospital

Updated 2026-07-09 · 1,217 reviewed · 179 listed · Scored from 261 Google reviews · How we rank ›

3.5(261) 60 composite score See reviews on Google ✓ Verified
Veterinary SurgeryGeneral Veterinary CareVeterinary DentistryLow-Cost & Affordable CareEmergency & Urgent CareExotic & Avian Vet
Banfield Pet Hospital
Services
Veterinary Surgery, General Veterinary Care, Veterinary Dentistry
Reviews
261

What recent reviews say

Banfield draws strong loyalty from owners of long-term patients and families seeking affordable preventive coverage, but pricing opacity and front-desk friction undermine trust. Weekend slots and bundled puppy plans appeal to busy owners; experienced vets like Dr. Kelly earn praise for persistence. Yet recurring complaints about unclear costs, missed diagnoses during exams, and staff tension-particularly around medication refills-suggest inconsistent service across visits.

Praised for
  • friendly and knowledgeable staff
  • thorough and caring exams
  • weekend and weekday availability
  • affordable preventive plans
Watch-outs
  • poor front-desk communication and rudeness
  • lack of pricing transparency
  • inconsistent care quality
  • organizational mix-ups with pet records
  • wellness plan limitations not disclosed
compassionate-staffknowledgeable-vetsfriendly-front-deskpoor-communicationoverpricedsurprise-feesclear-communicationthorough-examslong-wait-times
Best for: Busy families needing weekend appointments and affordable preventive coverage plans.
Think twice if: Pet owners seeking transparency should request itemized pricing upfront; chronic medication management and complex conditions may require better coordination than reviews suggest this location provides.

Strengths

  • Preventive wellness packages for puppies and ongoing care
  • Weekend and extended weekday hours
  • Dental digital imaging on-site
  • General surgery and spay/neuter services

Worth knowing

  • Dr. Kelly noted for thoroughness with USDA paperwork and interstate moves
  • Dr. Mills mentioned for custom solutions
  • Puppy plan includes first-year vaccinations and Wisdom DNA panel
  • Front-desk staff member Lavie reportedly raised voice at customer
  • Glendale location policy requires drop-off appointments for routine wellness exams and vaccines (inconsistent with other Banfield locations)
  • Heartworm medication coverage limited by weight thresholds in wellness plans, not disclosed at enrollment
  • One dog diagnosed with golf-ball-sized mass two days after wellness exam where it was not detected

What reviews say by service

General Veterinary Care
Mix of praise for routine checkups and preventive care; complaints about missed diagnoses and inconsistent follow-up on chronic conditions.
Veterinary Dentistry
Pricing for extractions lacked clarity; one case quoted at $2,000–$3,000 with conflicting staff estimates and confusion over which pet needed treatment.
Low-Cost & Affordable Care
Puppy plans affordable and appreciated; wellness plan membership cited as obscuring true costs and limitations on medication coverage.
Veterinary Surgery
General surgery and spay/neuter offered; one vet declined to perform tumor removal, referring to outside hospital instead.

How it compares

  • Rated 3.5 against a 4.59 average across the 118 veterinary surgery businesses listed here.
  • Has more Google reviews than 52% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 6
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
132
4
26
3
10
2
20
1
73

Common questions

Does Banfield offer weekend appointments?
Yes. The Glendale location publishes seven-day hours; reviewers note weekend availability as a draw for working families.
Do they have preventive plans for puppies?
Yes. The puppy plan covers first-year vaccinations, wellness exams, and includes a Wisdom DNA panel, according to reviews.
Should I expect transparent pricing before a procedure?
Reviewers report pricing is often quoted verbally and can be unclear or revised mid-treatment, especially for dental work and wellness plan coverage limits. Request itemized estimates in writing.
Request a quote

Similar veterinarian nearby

Belcaro Animal Hospital
87

Belcaro Animal Hospital

4.8(754)✓ VerifiedPublishes prices

Belcaro earns deep loyalty from multi-decade clients who praise named vets like Dr. Bechtold, Dr. Herman, and Dr. Sweet for treating anxious rescue dogs with patience. Prices are described as fair and appointments readily available. A handful of complaints note inconsistent experience with one vet and a missing prescription component, but these are exceptions in a practice known for gentle care and quick turnaround on surgery cases.

General Veterinary CareVeterinary SurgeryVeterinary Dentistry
View profile
Bechtold Paul J DVM
45 low data

Bechtold Paul J DVM

3.0(2)Publishes prices

Bechtold Paul J DVM operates a full-service veterinary clinic in East Denver with a mixed 3.0 rating across 2 reviews. Review evidence is limited; the business claims services including dental care, surgical work, and wellness programs, with promotional pricing on vaccines, screening panels, and new-client exams.

General Veterinary CareVeterinary Dentistry
View profile
Mike Herman, DVM
53 low data

Mike Herman, DVM

5.0(3)Publishes prices

Dr. Herman earns strong loyalty from clients who have followed him for decades. Reviewers highlight his compassion during emergency surgery and end-of-life care, combined with sound medical knowledge and individual attention to each animal.

Veterinary SurgeryGeneral Veterinary CareVeterinary Dentistry
View profile

Last updated 2026-07-09