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Chewy Vet Care 9+Co

Updated 2026-07-09 · 1,217 reviewed · 179 listed · Scored from 272 Google reviews · How we rank ›

4.8(272) 86 composite score See reviews on Google ✓ Verified
General Veterinary CareVeterinary SurgeryVeterinary DentistryLow-Cost & Affordable Care
Chewy Vet Care 9+Co
Services
General Veterinary Care, Veterinary Surgery, Veterinary Dentistry
Reviews
272

What recent reviews say

Most visits feel smooth and personal: staff remember names, vets explain every step, and animals leave calm. Dr. Johnson and Dr. Robb show deep attention to detail and cost-consciousness. One serious incident involved miscommunication about a medication's side effects and improper wound care, though the business later reimbursed. Pricing remains a sticking point for uninsured owners.

The integrated Chewy app and pet portal get consistent praise for convenience. Staff named in reviews include Amanda (front desk), Shannon (vet tech), Yesi, Sara, and Tess. A photo book of patients adds a personal touch. Compounded medications and wellness plans round out their offerings, though speed of response appears inconsistent unless a negative review prompts escalation.

Praised for
  • gentle handling and calm animals
  • knowledgeable and communicative vets
  • friendly, attentive staff by name
  • clear explanations of treatment and costs
  • fast appointment availability
Watch-outs
  • high prices and surprise fees
  • slow response to concerns without complaints
  • poor communication on medication side effects
  • inadequate wound care advice
compassionate-staffgentle-with-animalsknowledgeable-vetsfriendly-front-deskclear-communicationtransparent-billingoverpricedsurprise-feespoor-communicationthorough-exams
Best for: Pet owners with insurance coverage or flexible budgets who value clear communication and gentle handling.
Think twice if: Uninsured pets may find costs steep; response times vary unless you escalate via review.

Strengths

  • integrated Chewy pet app and portal for easy record-keeping
  • named, personable staff with patient photo book
  • clear explanations of treatment options and costs
  • gentle handling even of stressed or reactive animals

Worth knowing

  • Dr. Johnson, Dr. Robb, Dr. Todd named as vets
  • Staff: Amanda (front desk), Shannon (vet tech), Yesi, Sara, Tess
  • Free chat with vet team available
  • Pet photo book of all patients on display
  • Integrated Chewy app for appointment and health records
  • One documented incident of gabapentin prescribed without clear side-effect counseling and wound wrapped instead of left to air, leading to infection; business later reimbursed

What reviews say by service

General Veterinary Care
Routine exams consistently praised for clear communication, gentle handling, and thorough explanations; one incident involved inadequate side-effect counseling on prescribed medication.
Veterinary Dentistry
No distinct dental service reviews; general praise for overall care applies.
Low-Cost & Affordable Care
Repeatedly described as pricey; one owner noted unaffordability without insurance reimbursement; unclear if compounded medications or wellness plans offer discounts.
Veterinary Surgery
No specific surgical procedure reviews; one complaint involved post-operative wound care instructions (wrapping instead of air exposure).

How it compares

  • Rated 4.8 against a 4.58 average across the 148 general veterinary care businesses listed here.
  • Has more Google reviews than 54% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 86
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
254
4
4
3
2
2
1
1
11

Common questions

Can I chat with a vet without scheduling an appointment?
Yes; their website lists free chat with the vet team as a service.
Do they have appointments available quickly?
One recent review mentions being able to get in for an appointment quickly; hours are published daily.
Is the Chewy app required to use the clinic?
No, but reviews indicate it integrates with their pet portal and is praised for making records and customer service access easy.
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Last updated 2026-07-09