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Evolution Veterinary Specialty and Emergency Hospital

Updated 2026-07-09 · 1,217 reviewed · 179 listed · Scored from 962 Google reviews · How we rank ›

4.0(962) 67 composite score See reviews on Google ✓ Verified
General Veterinary CareEmergency & Urgent CareMobile & House-Call VetVeterinary SurgeryLow-Cost & Affordable CareExotic & Avian VetVeterinary Dentistry
Evolution Veterinary Specialty and Emergency Hospital
Services
General Veterinary Care, Emergency & Urgent Care, Mobile & House-Call Vet
Reviews
962

What recent reviews say

Evolution offers specialists and round-the-clock emergency care that can be excellent, but the experience depends heavily on who you see and when. Some families report genuine compassion and thorough diagnostics that extended their pets' lives or eased their final days. Others faced rude triage staff, unexplained long waits, bills in the thousands with surprise charges, medication errors (including penicillin prescribed against explicit warnings), and staff who ignored calls from grieving owners. Five-star reviews praise named staff like Ashe, Jackson, and Dr. Fink; one-star reviews name Angel and other techs as dismissive or harmful, particularly toward cats. Cost management is inconsistent: some owners say staff helped them save money, while others report being pressured to accept treatments they later regretted and had no clear explanation for.

Structural problems recur in the data: communication breaks down (test results not explained, procedures called by wrong names, medication changes made without knowledge), internal medicine care deteriorated for at least one long-term patient, and emergency protocols seem to deprioritize critical cases in favor of appointments. One cat died months after receiving overly aggressive medication for thyroid and IBD while already in kidney disease. Another cat had her jaw unnecessarily taped based on a misdiagnosis, and staff refused a follow-up X-ray. A young puppy with plant toxicity was refused treatment and told to leave. Several owners had to fight for basic follow-up care or prescription fulfillment. If your pet ends up in the hands of their compassionate staff and specialists, you may feel you received premium care. If you hit communication gaps, dismissive techs, or cost surprises, you may feel trapped in an expensive emergency with no clear advocate.

Praised for
  • compassionate staff on good days
  • thorough diagnostic work
  • specialists available on-site
  • end-of-life care with dignity
  • genuine animal care by some
Watch-outs
  • rude and dismissive staff (especially triage)
  • poor communication and coordination
  • very high costs without transparency
  • medication errors and dangerous decisions
  • long wait times without notice
  • staff ignoring follow-up calls
  • not feline-friendly despite claiming to treat cats
  • misdiagnosis leading to unnecessary suffering
compassionate-staffknowledgeable-vetspoor-communicationoverpricedlong-wait-timeshard-to-scheduleemergency-availabilityrushed-appointmentssurprise-fees
Best for: Pet owners needing specialist care or emergency euthanasia services, particularly dogs with chronic illness.
Think twice if: Staff quality and communication vary sharply; cats may receive poor care and dismissive handling; long waits without notice are common; bills can be very high with hidden surcharges and unclear charges every six hours; follow-up calls from managers/owner may go unanswered; medication errors have been reported despite explicit warnings.

Strengths

  • 24-hour emergency availability
  • multiple specialists under one roof (cardiology, internal medicine, surgery)
  • thorough diagnostic capabilities
  • compassionate end-of-life care

Worth knowing

  • Staff member Angel cited in multiple reviews as rude and dismissive, including prodding sedated cat with toy and laughing; Dr. Fink prescribed penicillin despite owner explicitly stating dog could not receive it due to IMHA history; one cat reportedly overdosed on propofol and developed Horner's syndrome after exam; Manager Deb Moss and owner Dr. Geri Lake-Bakaar reportedly ignored multiple phone calls from grieving owner; Jackson and Ashe named as exceptional staff by multiple satisfied customers; Cardiology specialist reportedly rarely appears in waiting area and communicates mainly via email
  • Hospitalization charged at $561.90 per six-hour period without advance notice of total cost
  • 3% credit card surcharge not disclosed at intake
  • Long waits documented: 5 hours with no explanation, 3.5 hours for X-ray and blood work

What reviews say by service

Emergency & Urgent Care
Mixed: some get rapid, compassionate care and clear communication; others wait 5+ hours unattended, told to leave without treatment, or pressured into expensive care without clear explanation.
General Veterinary Care
Limited data; one 5-star review praised new primary care arm as kind and convenient; no negative reviews specific to primary care.
Veterinary Surgery
Praised in one case for quality outcome; no specific complaints about surgery itself.
Veterinary Dentistry
Mentioned as available on website; no detailed reviews specific to dental care.
Exotic & Avian Vet
Listed on website; no specific reviews in dataset.
Low-Cost & Affordable Care
Not supported by evidence; multiple reviews cite very high costs and surprise charges.

How it compares

  • Rated 4 against a 4.58 average across the 92 emergency & urgent care businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 34
Review volume 100
Review recency 100
Review sentiment 42
Profile completeness 100
Verification 30

Rating breakdown

5
706
4
14
3
17
2
26
1
199

Common questions

Are they open 24/7?
Yes, their website lists 24-hour emergency service.
Can my cat come with me during an exam?
No; one review stated cats are not allowed back with their owner during examination, which contributed to a cat being heavily sedated and later showing signs of over-medication.
Will I know the cost upfront?
No; reviews mention hospitalization charged every six hours (at $561.90 per period) without advance notice of total cost, and a hidden 3% credit card surcharge not disclosed at intake.
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Last updated 2026-07-09