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Park Hill Veterinary Medical Center

Updated 2026-07-09 · 1,217 reviewed · 179 listed · Scored from 364 Google reviews · How we rank ›

4.3(364) 74 composite score See reviews on Google ✓ Verified
General Veterinary CareMobile & House-Call VetVeterinary SurgeryVeterinary DentistryLow-Cost & Affordable CareHolistic & Alternative MedicineEmergency & Urgent CareExotic & Avian Vet
Park Hill Veterinary Medical Center
Services
General Veterinary Care, Mobile & House-Call Vet, Veterinary Surgery
Reviews
364

What recent reviews say

Long-time clients praise the staff's warmth and ease of booking, but recent reviewers report serious gaps: high costs and upselling of unnecessary procedures, staff turnover affecting record-keeping, and critical delays in urgent diagnoses that jeopardised pet health. Some negative reviews mention doctors speaking rudely to staff and patients. The 76% five-star rate masks a sharp divide between happy established clients and those who left after discovering service breakdowns.

Recent shift: Sentiment has shifted negative over the past year. Recent reviews (past 6 months) are largely one-star complaints about pricing, staff turnover, communication delays, and management issues, while older five-star reviews praise staff warmth and care. The most recent one-star review (3 months ago) details critical delays in diagnosing a serious illness, suggesting ongoing operational strain.

Praised for
  • compassionate and caring staff
  • easy scheduling and quick responses
  • Fear-Free care and gentle handling
  • long-term client relationships
Watch-outs
  • high prices and aggressive upselling
  • poor continuity of care and staff turnover
  • slow communication and treatment delays
  • unprofessional vets and management issues
compassionate-staffgentle-with-animalsfriendly-front-deskoverpricedsurprise-feespoor-communicationrushed-appointmentshard-to-schedule
Best for: Clients seeking Fear-Free care who value appointment convenience and staff warmth.
Think twice if: You need transparent pricing, reliable staff continuity, or urgent care without delays; multiple reviews cite hidden fees, turnover, and slow response to serious health issues.

Strengths

  • Fear-Free certified and gentle handling
  • Easy appointment booking and text communication
  • Comprehensive services including emergency and specialty care
  • AAHA accredited

Worth knowing

  • AAHA accredited and all team members Fear-Free certified
  • Text scheduling available
  • Dr. Margo and Dr. Moon mentioned by reviewers; staff turnover noted as recurring issue
  • Cytopoint injections offered ($150 per month mentioned)
  • Exam fee $95 noted; extraction estimate $1000+
  • Blood draws and diagnostics charged separately from procedure estimates
  • Records management issues reported; multiple delays in sending patient records to other practices

What reviews say by service

General Veterinary Care
Mixed: praised for preventive care and follow-ups by loyal clients; criticized for upselling and staff inconsistency by others.
Emergency & Urgent Care
Heavily criticized: multiple complaints of slow response and dangerous delays in diagnosing serious illnesses (lymphoma, pancreatitis).
Veterinary Surgery
Offered and charged at premium rates ($1000+ for extractions); no positive feedback on surgical outcomes in reviews.
Veterinary Dentistry
Extraction offered at $1000+; one client complained of surprise add-on charges (blood work) not disclosed upfront.
Low-Cost & Affordable Care
Does not fit this category; consistently cited as significantly more expensive than alternatives; reviewers report $200-$600 per visit and feel prices are excessive.
Exotic & Avian Vet
Listed but not evidenced in review text.

How it compares

  • Rated 4.3 against a 4.59 average across the 118 veterinary surgery businesses listed here.
  • Has more Google reviews than 62% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 55
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
276
4
24
3
13
2
12
1
39

Common questions

How do I book an appointment?
Text the clinic and they'll find a time that works; multiple reviewers note easy scheduling and quick availability.
What is the exam fee?
The exam fee is $95. However, additional diagnostics (blood draws, imaging) are charged separately from the exam and procedure estimates, so confirm all costs before agreeing to work.
Are there hidden charges?
Multiple reviewers report surprise add-on fees. Diagnostics and bloodwork are not always included in procedure estimates, and some clients were not informed upfront of these extra costs.
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Last updated 2026-07-09