Over hundreds of visits, reviewers consistently praise Pets on Broadway for staff who listen, treat anxious animals gently, and avoid unnecessary charges. Multiple owners return year after year for routine care, surgery, and end-of-life support, noting vets explain options fairly and follow up after appointments.
Staff members by name (Dr. Amber, Dr. Bradleigh, Janet, Melissa, Courtney, Dr. Leah Girard) guide dogs through recovery from spinal injury, arthritis, and mobility loss using water treadmill, laser, acupuncture, and massage. Dogs regain function visibly; owners repeatedly describe renewed energy and independence after weeks of treatment.
All four reviews centre on Dr. Mary Sare's compassion, communication, and willingness to treat pets with complex medical needs over many years. Reviewers value her collaborative approach to decisions and her ability to support families through both routine and end-of-life care.
Staff and vets earn consistent praise for patience and kindness, especially with fearful or anxious pets. Dr. Morgan is mentioned by name multiple times as compassionate and thorough. Most reviewers feel heard and well-informed, though a few note surprise charges and vague upfront pricing on procedures, care plans, and medications.
Last updated 2026-07-09