Five-star reviewers consistently praise Dr. Byrne and the staff for genuine kindness, patience with anxious animals, and detailed explanations of care. One-star reviews tell a different story: delayed reporting of parasite results exposed other pets, billing for treatments later deemed unnecessary, and costs double or triple what other clinics charge for the same work.
The split is stark. Long-term clients swear by the clinic's personal touch and Dr. Byrne's thoroughness. Newer or one-visit clients report feeling pressured into extra services they didn't need and charged amounts they consider exploitative. Neither group is small: 60% five-star, 27% one-to-two-star across 236 reviews.
Recent shift: Tension visible between established client loyalty (especially to Dr. Byrne) and newer client frustration over billing practices. A seven-month-old five-star review was edited to express regret over sudden price increase ($700 to $800 for routine annual care), suggesting pricing grievances may be accelerating.
Most reviewers praise Dr. Bob for affordable care, thoroughness, and genuine attention to their pets, with some calling him their vet for 10-20 years. However, recent complaints centre on not communicating blood test results to owners, missing early warning signs of kidney disease, and unprofessional front desk conduct that has frustrated long-term patients.
Staff greet pets and owners warmly, answer questions thoroughly, and move appointments along without long waits. Veterinarians like April, Dr. Landry, Dr. Douglas, and Dr. Carrera-Weissler tailor care to individual animals, from anxious dogs to post-surgical recovery, while pricing feels fair for the service level. The tradeoff: you may see a different vet each time, and accessing records or reaching staff by phone can be frustrating when calls route to a central system. These drawbacks rarely override the consistent praise for the team's attentiveness and skill.
Sploot delivers calm, patient care with staff who take time to explain options without pressure. Reviewers consistently describe feeling informed and genuinely cared for, especially with senior and nervous pets. Pricing is generally praised as fair, though a handful flag surprise gaps between phone estimates and in-person quotes for complex procedures like extractions. The clinic serves a wide area around Lakewood and Denver with weekend and extended hours. Named staff like Dr. Sylvia Berns, Dr. Parker, and Kortnee earn repeated praise for skill and kindness. Surgical and dental work, emergency same-day appointments, and wellness visits all feature positively in recent reviews.
Last updated 2026-07-09