Twenty years is not unusual here; regulars drive across Denver to stay loyal. Vets named Jeanne, Sarah, and others spend time understanding each animal's whole situation, email complex cases outside visits, and pivot schedules for emergencies. One recent visit flagged record mistakes and delayed lab result calls, a shift from the long-standing reputation for attentiveness.
Recent shift: One recent review (3 months ago) flags a shift: record-keeping errors (patient age and name wrong multiple times), delayed lab result calls, and slower imaging scheduling. Previous 20 years of reviews describe consistent excellence and attentiveness, suggesting either a system change or temporary staffing strain.
Review evidence is limited. The business operates in Central Denver and their website lists wellness, diagnostics, surgery, training, pet sitting, and boarding services.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Most visits land positive, with reviewers consistently praising Dr. O'Brien and others for gentle, skilled care at accessible prices. Yet a meaningful share report serious friction: broken promises on medication refills, records that vanish between visits, staff who frustrate anxious pets rather than calm them, and quotes that feel inflated to discourage return bookings. Recent experience seems better than the past, but the pattern of front-office breakdown remains a real risk. The clinic offers standard spays, neuters, exams, and bloodwork in the $50–$318 range, plus vaccinations and microchipping. Staff compassion varies sharply by visit. Appointment-only, no drop-in service. Best suited to owners who value cost and are willing to navigate occasional miscommunication to find a caring vet within the group.
Last updated 2026-07-09