Most visits run fast with no waiting, and staff consistently explain findings and costs upfront. Patients credit the vets, especially Dr. Pearlman and Dr. Gale, with detailed exams, urgent care when their regular vet had missed something, and genuine care for their pets even after hours. One visit had a vet who was dismissive of cats and caused pain during an injection, though other staff responded with shock. Billing clarity has frustrated a small number of reviewers, but the majority felt supported through frightening emergencies.
Strengths include cardiology and surgery capabilities alongside primary emergency care. Staff at front desk and in tech roles are consistently praised. Reviewers value the 24-hour availability and the feeling they are entrusting their pets to people who actually care. The facility is clean and professional. One reviewer noted the price was reasonable given the quality.
One reviewer gave five stars, though individual comments are not available. The business holds specialist certifications in acupuncture and rehabilitation therapy and has operated since 2006.
Dr. Pochman and Dr. Frost lead a team known for genuine care and clear communication. Owners consistently note the comfort of staying with their pets during exams, thorough consultations that run over an hour when needed, and a facility that feels calm and welcoming. The Lowry location has earned trust quickly through transparent pricing, thoughtful welcome gifts, and staff who treat nervous or reactive dogs with patience and kindness rather than rushing them through. What sets this clinic apart is how deliberately they slow down. They greet pets on the floor, explain each step on a posted board, follow up after visits, and give families time to learn. First-time pet owners and dogs with behavioral challenges report leaving without the stress they felt elsewhere. Reviewers across many visits highlight the same names: Dr. Pochman, Dr. Frost, and techs like Lisa and Kim, suggesting consistent staffing and continuity of care.
Most reviewers report caring, attentive service at competitive prices, with named vets like Dr. Asman and Dr. Miller earning trust over years. Two recent complaints highlight inconsistent diagnosis between vets, long phone waits, and prescription handling issues that suggest growing pains under heavy demand.
Last updated 2026-07-09