Yes, they are a 24/7 emergency clinic.

Do they treat exotic animals?

Yes; a customer brought a bearded dragon from Colorado Springs and had a positive experience.

Will they work with me on cost if money is tight?

Some customers report staff capped bills and arranged payment support in end-of-life situations, but ask upfront about your options.

Veterinary Emergency Group

Updated 2026-07-09 · 1,217 reviewed · 179 listed · Scored from 941 Google reviews · How we rank ›

4.8(941) 86 composite score See reviews on Google ✓ Verified

General Veterinary CareEmergency & Urgent CareVeterinary SurgeryLow-Cost & Affordable CareExotic & Avian VetVeterinary Dentistry

Services: General Veterinary Care, Emergency & Urgent Care, Veterinary Surgery
Reviews: 941

What recent reviews say

Most visits here feel urgent-focused and compassionate. Staff act fast when pets are in distress, explain options clearly, and show genuine care through difficult moments, including willingness to cap bills or adjust costs for families in crisis. However, several customers hit billing surprises, missed prep instructions that delayed care, and incomplete follow-up on promised refunds or records. The Edgewater location specifically drew complaints about cramped space and inconsistency compared to their Colfax branch, though most recent reviews praise the team's kindness and readiness.

Recent shift: One major complaint three days ago specifically contrasted poor care and communication at the Edgewater location with a better experience at their Colfax branch, citing lack of pre-visit instructions, higher costs, and cramped conditions. This suggests possible quality variance between locations or a recent decline at this specific clinic.

Praised for

compassionate staff and vets
quick emergency response
gentle with animals
clear communication about options
willing to work on costs in end-of-life situations

Watch-outs

billing errors and overcharging
miscommunication about pre-visit prep (fasting)
poor follow-up on refunds and records
cramped facility conditions
uneven quality between locations

compassionate-staffgentle-with-animalsknowledgeable-vetsemergency-availabilityclear-communicationfollow-up-caresurprise-feesfriendly-front-desk

Best for: Pet owners facing emergencies who value speed and compassion over lowest cost.

Think twice if: Budget-conscious owners should confirm all pre-visit instructions in writing and verify final charges before leaving; follow-up on promised refunds and records may require persistence.

Strengths

24/7 emergency availability
handles exotic animals (bearded dragons, etc.)
staff willing to adjust costs in end-of-life care
fast intake and triage

Worth knowing

Dr. Lehman and tech Tucker named as excellent
Dr. Beck performs surgical removal of foreign materials
Rayne noted as best with cats at Edgewater location
Staff capped bills and arranged cremation assistance for end-of-life cases
One customer drove 90 minutes from Colorado Springs for exotic (bearded dragon) emergency care

What reviews say by service

Emergency & Urgent Care: Staff act within minutes, explain options, show genuine compassion in life-and-death situations, but billing errors and follow-up gaps reported.
Veterinary Surgery: Dr. Beck praised for safely removing foreign objects surgically.
Exotic & Avian Vet: Treated bearded dragon emergency with care; customer drove 90 minutes, felt it was worth the distance.
General Veterinary Care: Saw anxious dog twice and handled her well; used for bite wounds and ingested object cases.

How it compares

Rated 4.8 against a 4.58 average across the 92 emergency & urgent care businesses listed here.
Has more Google reviews than 90% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 86

Review volume 100

Review recency 100

Review sentiment 61

Profile completeness 100

Verification 30

Rating breakdown

885

Common questions

Are they open 24/7?: Yes, they are a 24/7 emergency clinic.
Do they treat exotic animals?: Yes; a customer brought a bearded dragon from Colorado Springs and had a positive experience.
Will they work with me on cost if money is tight?: Some customers report staff capped bills and arranged payment support in end-of-life situations, but ask upfront about your options.

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