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VIDA Veterinary Care - Denver

Updated 2026-07-09 · 1,217 reviewed · 179 listed · Scored from 923 Google reviews · How we rank ›

4.3(923) 79 composite score See reviews on Google ✓ Verified
General Veterinary CareExotic & Avian VetMobile & House-Call VetVeterinary SurgeryVeterinary DentistryLow-Cost & Affordable CareHolistic & Alternative MedicineEmergency & Urgent Care
VIDA Veterinary Care - Denver
Services
General Veterinary Care, Exotic & Avian Vet, Mobile & House-Call Vet
Reviews
923

What recent reviews say

Most owners report caring, efficient service and long-term loyalty. Staff show genuine investment in animal welfare, handle emergencies with calm reassurance, and manage multiple species (dogs, rabbits, guinea pigs, bunnies). Extended 7am-7pm hours and on-site pharmacy draw working owners. Two recent one-star reviews allege mishandled euthanasia and hidden urgent-care surcharges; a handful of others mention unexpected charges for add-ons and one misdiagnosis case, though many praise conservative, transparent treatment decisions over years.

Recent shift: Two one-star reviews posted in the last 2 days allege euthanasia malpractice and billing transparency issues, marking a sharp negative shift; however, the 4.3 rating across 923 reviews (78% five-star) suggests these are exceptions. Older reviews (2-3+ months) consistently praise long-term care and staff; no prior complaints about euthanasia or urgent-care surcharges appear in the visible sample.

Praised for
  • compassionate and knowledgeable staff
  • efficient and prompt service
  • convenient weekend and extended hours
  • follow-up care and communication
  • fair pricing and transparent billing
Watch-outs
  • surprise fees for urgent bookings and add-on services
  • inconsistent vet assignments
  • occasional misdiagnosis and unnecessary procedures
compassionate-staffknowledgeable-vetsgentle-with-animalsclean-facilityfriendly-front-deskfollow-up-caretransparent-billingemergency-availabilitysurprise-feesthorough-exams
Best for: Working owners needing weekend/evening appointments and multi-species care (small mammals, rabbits, guinea pigs, dogs).
Think twice if: Ask upfront about urgent-care surcharges and add-on fees; get vet assignment and treatment plan preferences noted at booking.

Strengths

  • Extended hours (7am-7pm, 7 days)
  • AAHA accredited
  • On-site pharmacy
  • Multi-species expertise (small mammals, exotics)
  • Rapid diagnostics and emergency response

Worth knowing

  • Dr. Zappos known for rapid kidney-stone diagnosis
  • Susan listed as front-desk staff member who manages check-in efficiently
  • Dr. Gelatt noted as personable and conservative in treatment recommendations
  • On-site pharmacy and online ordering available
  • Receptionist does not proactively disclose urgent-care markup (30-50 dollar surcharge for bookings under 2 days prior)
  • Fluid therapy and anal gland expression billed separately without advance notice in some cases

What reviews say by service

General Veterinary Care
Praised for quick diagnostics, efficient on-time visits, and conservative treatment approach; one report of misdiagnosis and unnecessary x-ray.
Emergency & Urgent Care
Staff calm and reassuring during urgent cases; one traumatic euthanasia experience alleged.
Exotic & Avian Vet
Owners of rabbits, guinea pigs, and bunnies praise specialised care and staff gentleness.
Veterinary Surgery
Post-operative follow-up calls appreciated; one case of rapid diagnosis leading to relief.
Veterinary Dentistry
No explicit review mention; limited evidence.
Low-Cost & Affordable Care
Several owners describe pricing as very reasonable and affordable; others report surprise add-on charges and high cumulative bills.

How it compares

  • Rated 4.3 against a 4.57 average across the 87 exotic & avian vet businesses listed here.
  • Has more Google reviews than 90% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 54
Review volume 100
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30

Rating breakdown

5
720
4
48
3
18
2
20
1
117

Common questions

What are your hours?
Open 7am-7pm, seven days a week.
Will I see the same vet each visit?
Not guaranteed; one reviewer noted rarely seeing the same vet, and introductions are inconsistent.
Are there hidden fees I should know about?
Urgent bookings (under 2 days) carry a $30-50 surcharge not always disclosed upfront. Fluid therapy and some procedures are billed separately.

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Last updated 2026-07-09