Staff spend time earning trust with nervous pets, especially dogs and cats with anxiety or reactivity. Dr. Z and Dr. Nikki build treatment plans with pet parents, use fear-free methods, and charge significantly less than chain clinics for the same services. Reviewers with 10-16 year histories call it unmatched for genuine care and knowledgeable diagnosis.
Long-time customers praise affordability and Dr. Sebunya's attentiveness, but recent reviews show serious gaps: missed diagnoses with no follow-up, staff turnover with rudeness reported, unclear procedure consent, and a critical case where the clinic turned away an emergency. Loyalty to this hospital is eroding.
Most reviewers praise the clinic's affordability, especially for urgent and surgical care at a fraction of typical emergency vet prices. Staff and vets, particularly Dr. Nguyen and Dr. Holly, earn repeated mention for compassion and skill during difficult procedures; the facility is clean and discharge instructions are thorough. Booking challenges and occasional front-desk miscommunications frustrate some visitors, and one customer was quoted 80 dollars for spaying but charged 260.
Reviewers most often praise the vets and staff for genuine compassion, rapid triage, and willingness to operate at odd hours. Dr. Chip Gallagher, Dr. Ryan, Dr. Brenda Francis, Dr. Roca, and Arka are named for expertise and bedside manner. One vet stayed late to perform 1 a.m. surgery; another caught a missed diagnosis and saved a dog's life. Patients note the clinic is transparent about which tests matter and which are optional, and one reviewer called it the most cost-effective emergency vet in Denver. However, at least three reviewers reported serious diagnostic misses (gas instead of intestinal blockage; missed splenic masses) where they sought second opinions at other ERs. A handful complained about waiting times despite the urgent nature, and two reports cited dirty facilities and one front-desk staffer who seemed dismissive. The clinic itself does not publish prices, making cost unpredictable upfront.
Last updated 2026-07-09