Long-time customers praise affordability and Dr. Sebunya's attentiveness, but recent reviews show serious gaps: missed diagnoses with no follow-up, staff turnover with rudeness reported, unclear procedure consent, and a critical case where the clinic turned away an emergency. Loyalty to this hospital is eroding.
Recent shift: Staff quality and communication standards have declined noticeably in recent years. Older reviews (2+ years) consistently praise the practice; recent reviews (within 12 months) report rudeness, missed diagnoses, poor follow-up, and emergency refusals. This shift coincides with reports of staff turnover and new technicians being described as problematic.
All Brick has two faces: patients report deeply compassionate euthanasia care and solid boarding, but frequent scheduling mishaps, front desk rudeness, and prices that outpace peers frustrate long-time owners. Recent complaints about unfinished grooming and unfulfilled services suggest operational strain.
Staff spend time earning trust with nervous pets, especially dogs and cats with anxiety or reactivity. Dr. Z and Dr. Nikki build treatment plans with pet parents, use fear-free methods, and charge significantly less than chain clinics for the same services. Reviewers with 10-16 year histories call it unmatched for genuine care and knowledgeable diagnosis.
Most owners appreciate Guardian Angel's low prices and genuinely caring staff, especially for surgeries and spay/neuter work. However, some report confusing or unexpected charges after service, slow responses to text messages, and inconsistent communication about what they are consenting to during visits.
Last updated 2026-07-09