Long-term clients return year after year because the vets and staff treat each animal as an individual, spend time explaining care options, and stay calm during emergencies and end-of-life decisions. Named veterinarians (Dunham, VanKoot, Drees, Snyder) and technicians earn consistent praise for patience with nervous pets, thorough diagnostics, and regular check-in calls after visits.
Pricing ranges from reasonable exam fees to unexpected bills that shock some owners: one review cited a rabies shot visit totaling $350.87, another noted concern over $650 rising to $900 for services not fully detailed. The hospital is AAHA accredited and Fear Free certified, has operated since 2000, and serves Southeast Denver and beyond. A minority of older negative reviews describe management dismissing complaints rather than addressing them directly.
Reviewers praise the staff's genuine warmth and the vets' depth, especially during difficult diagnoses and senior pet care. Long waits are common, and billing surprises (care club terms, collections notices) have left some frustrated despite strong clinical work.
Owners of exotic and small animals describe staff who listen intently, explain care in plain language, and handle fragile pets with visible gentleness. Several reviewers named specific vets: Dr. Ruoff (hamster surgery), Dr. Guerrera (rabbit hernia repair), Dr. Lykins (leopard gecko appetite issues), and Dr. Fitzgerald (avian care). The clinic offers Cherry financing for difficult cases. Two one-star reviews cite medication refill denials and unclear post-exam communication as serious lapses. Most reviewers praise the team's dedication to urgent cases, even taking in animals outside their own care. Multiple mentions of technicians like Maddi providing after-hours follow-ups and patient education. X-ray, CT, ultrasound, and endoscopy are listed as available. Surgery time can run longer than expected. One reviewer traveled seven hours for care; others describe same-day urgent intervention and willingness to see animals late on Fridays.
Most owners report clean, bright teeth and calm dogs after appointments. Staff named by satisfied clients include Dr. Kaci, Dr. Tracy Oakes, Tina, Emily, and senior technician Tori. However, a minority find the approach too surface-level for true dental health and note uncomfortable staff interactions. The business operates in grooming facilities rather than traditional vet clinics. Prices are fixed at $295 per cleaning regardless of dog size. Reviewers debate whether anesthesia-free scaling prevents disease or merely improves appearance. Those with positive experiences emphasize avoiding general anesthesia; critics argue this cannot replace full veterinary dental exams with X-rays. Early-booking discounts are available.
Last updated 2026-07-09