Owners of exotic and small animals describe staff who listen intently, explain care in plain language, and handle fragile pets with visible gentleness. Several reviewers named specific vets: Dr. Ruoff (hamster surgery), Dr. Guerrera (rabbit hernia repair), Dr. Lykins (leopard gecko appetite issues), and Dr. Fitzgerald (avian care). The clinic offers Cherry financing for difficult cases. Two one-star reviews cite medication refill denials and unclear post-exam communication as serious lapses.
Most reviewers praise the team's dedication to urgent cases, even taking in animals outside their own care. Multiple mentions of technicians like Maddi providing after-hours follow-ups and patient education. X-ray, CT, ultrasound, and endoscopy are listed as available. Surgery time can run longer than expected. One reviewer traveled seven hours for care; others describe same-day urgent intervention and willingness to see animals late on Fridays.
Goldsmith earns high marks for patient, attentive care across routine and complex cases. Staff excel at calming anxious animals and spending unhurried time with owners, though one serious complaint alleges inadequate disclosure of a senior dog's grave prognosis and treatment options before her sudden death.
Most reviewers praise VEG ER for urgent response, direct explanation of treatment, and staff who genuinely care. Doctors Bueck, Park, Mancino, Mendola, and Benavitz earn specific mention, as do technicians like Geoff and Ben. The facility offers coffee and phone chargers during stays. One reviewer experienced a two-hour visit with fragmented care steps and doubts about treatment completion, though the majority felt heard and supported even during euthanasia. VEG ER handles breathing crises, infections, eye injuries, and end-of-life care in an open-concept space. Pricing was noted as reasonable by some and steep by others (one diagnostic visit was $1,147). Reviewers consistently report being seen immediately or very quickly when arriving, and staff explain each procedure before doing it.
Long-term clients return year after year because the vets and staff treat each animal as an individual, spend time explaining care options, and stay calm during emergencies and end-of-life decisions. Named veterinarians (Dunham, VanKoot, Drees, Snyder) and technicians earn consistent praise for patience with nervous pets, thorough diagnostics, and regular check-in calls after visits. Pricing ranges from reasonable exam fees to unexpected bills that shock some owners: one review cited a rabies shot visit totaling $350.87, another noted concern over $650 rising to $900 for services not fully detailed. The hospital is AAHA accredited and Fear Free certified, has operated since 2000, and serves Southeast Denver and beyond. A minority of older negative reviews describe management dismissing complaints rather than addressing them directly.
Last updated 2026-07-09