How quickly can Heartstrings come to my home?

Same-day appointments are available for pets in acute distress or crisis. Routine appointments may be scheduled within a few days. Online booking and phone support are available to discuss your timeline.

What happens after my pet passes?

Aftercare options include a candle memorial page where owners can upload photos and write messages. Cremation services are coordinated through the business. You should confirm whether they will notify your primary veterinarian of your pet's passing, as some owners report this does not happen automatically.

Are all costs disclosed before I book?

Several owners reported surprise charges appearing after their appointment, including surcharges for after-hours or travel fees not clearly listed upfront. Request a full price breakdown in writing before confirming your appointment.

Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare - Denver

Updated 2026-07-09 · 1,217 reviewed · 179 listed · Scored from 63 Google reviews · How we rank ›

4.7(63) 75 composite score See reviews on Google ✓ Verified

General Veterinary CareMobile & House-Call VetVeterinary SurgeryEmergency & Urgent Care

Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare - Denver

Services: General Veterinary Care, Mobile & House-Call Vet, Veterinary Surgery
Reviews: 63

What recent reviews say

Most reviewers praise Dr. Knepler, Dr. Katie, Dr. Sprague, and Dr. Dally for deep compassion during in-home euthanasia, with unhurried appointments and calm handling of anxious pets. A few owners report significant problems: undisclosed upfront fees, surprise charges appearing days later, staff inexperience during the procedure itself, and no automatic notification to the pet's regular vet.

The service shines when doctors have time and experience, but pricing transparency and follow-up systems appear inconsistent. Some families found the at-home goodbye invaluable despite higher costs; others felt trapped by sudden charges and a rigid cancellation policy applied during their most vulnerable moment.

Praised for

compassionate and empathetic doctors
house-call convenience for end-of-life care
patient, unhurried process
gentle handling of fearful or reactive animals
kind, supportive coordination and staff

Watch-outs

hidden or surprise fees and surcharges not disclosed upfront
inexperienced staff during critical procedures
poor aftercare communication and follow-up
cancellation policy takes advantage of grieving owners
failure to notify primary veterinarian of pet's passing

compassionate-staffgentle-with-animalsknowledgeable-vetssurprise-feespoor-communicationclear-communication

Best for: Pet owners choosing home euthanasia for anxious or elderly animals who fear veterinary clinics.

Think twice if: Confirm all pricing and surcharge policy in writing before booking; consider another provider if transparency about fees is unclear or if your primary vet requires manual notification of your pet's passing.

Strengths

in-home euthanasia avoids stressful vet clinic visits
experienced vets allow extra time and patience
same-day appointments sometimes available for pets in crisis
aftercare coordination and cremation services offered

Worth knowing

Dr. Knepler, Dr. Katie, Dr. Sprague, Dr. Dally, Dr. Lattimer, and Dr. Katrina are named veterinarians
same-day emergency euthanasia available when pet is in crisis
online booking system and phone support available
in-home euthanasia with owner present in pet's own environment
aftercare includes candle memorial page with photo and owner messages
cremation coordination offered
free quality-of-life assessment available on website

What reviews say by service

Mobile & House-Call Vet: Strong praise for at-home euthanasia reducing pet stress; mixed complaints about pricing transparency and follow-up aftercare.
General Veterinary Care: Website mentions free quality-of-life assessment tool; reviews focus on end-of-life service, not general checkups.
Emergency & Urgent Care: Same-day appointments praised for pets in acute distress, but one owner was charged $200 cancellation when pet died before arrival.

How it compares

Rated 4.7 against a 4.58 average across the 92 emergency & urgent care businesses listed here.
Has more Google reviews than 34% of the businesses in this directory.

How we scored this

Ranking Method

Star rating 78

Review volume 78

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Rating breakdown

Common questions

How quickly can Heartstrings come to my home?: Same-day appointments are available for pets in acute distress or crisis. Routine appointments may be scheduled within a few days. Online booking and phone support are available to discuss your timeline.
What happens after my pet passes?: Aftercare options include a candle memorial page where owners can upload photos and write messages. Cremation services are coordinated through the business. You should confirm whether they will notify your primary veterinarian of your pet's passing, as some owners report this does not happen automatically.
Are all costs disclosed before I book?: Several owners reported surprise charges appearing after their appointment, including surcharges for after-hours or travel fees not clearly listed upfront. Request a full price breakdown in writing before confirming your appointment.

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