Pet owners consistently describe staff who treat animals like family, listen without rushing, and quote prices well below other clinics without hidden fees. Reviewers specifically praise Dr. Kappel, Jade, and Stevie, noting surgeries from mass removals to intestinal blockages were handled with genuine care, post-op photos, and next-day follow-ups.
The clinic specialises in dental work and surgery at flat rates that include labs, X-rays, and nail trims on the same day. One owner paid $800 for dental work instead of $1,600 quoted elsewhere; another paid $300 for a mass removal instead of $1,800-$2,400. The single complaint notes the hospital closes at night, which caused a delay when a cat hit by a car arrived after hours.
Highly rated for specialist eye surgery in small animals, with Dr. Hammond recognized for complex work like tumor removal and lid reconstruction. Reviewers consistently praise responsive staff and clear aftercare guidance, though recent notes confirm the practice now serves equine only and closed-door policies may limit new clients.
Dr. H Howells runs a home-based euthanasia service focused on helping pets pass peacefully in their own environment while supporting grieving families. Reviewers praise her deep empathy, clear explanations, and willingness to involve everyone in the process-including children and supporting friends.
Most clients praise the clinic's affordability and caring staff, especially for routine care and end-of-life appointments. One reviewer noted teeth "never looked cleaner" after dental work, and another called the clinic a "gift" during their dog's passing. However, recent complaints reveal recurring billing issues: callers are quoted incomplete prices, then charged extra fees at arrival ($17 prescription fees, $32 test charges) despite specifically asking upfront about total costs. One new patient felt treated only by techs and never saw the vet despite repeated requests. The gap between the low-cost reputation and actual pricing has frustrated some clients who found it unexpectedly pricier than their regular surgeon.
Last updated 2026-07-09