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Northfield Veterinary Hospital

Updated 2026-07-09 · 1,217 reviewed · 179 listed · Scored from 571 Google reviews · How we rank ›

4.8(571) 91 composite score See reviews on Google ✓ Verified
General Veterinary CareMobile & House-Call VetVeterinary SurgeryLow-Cost & Affordable CareHolistic & Alternative Medicine
Northfield Veterinary Hospital
Services
General Veterinary Care, Mobile & House-Call Vet, Veterinary Surgery
Reviews
571

What recent reviews say

Pet owners consistently praise Northfield for treating sick and anxious dogs with genuine care, especially during emergencies. Dr. Caldwell and Dr. Shelly lead a team that listens, explains options transparently, and follow up after procedures; reviewers trust their judgment and feel their pets are treated like family.

Praised for
  • compassionate and empathetic care
  • listens and explains options clearly
  • skilled with anxious or large dogs
  • handles emergencies and critical cases
  • calm, professional staff
compassionate-staffknowledgeable-vetsgentle-with-animalsclear-communicationemergency-availabilityfollow-up-care
Best for: Owners of anxious or sick dogs needing emergency care and clear, compassionate communication.

Strengths

  • takes emergency cases others turn away
  • calm, transparent communication during stressful moments
  • follow-up care and emotional support beyond the visit
  • experienced vets who avoid unnecessary procedures

Worth knowing

  • Dr. Caldwell known for calm exam approach and listening
  • Vet tech Melissa praised for handling large dogs on xray table
  • Dr. Shelly also named as staff veterinarian
  • Follow-up check-ins after surgery noted by reviewers
  • Vet tech and front-desk staff equally praised alongside doctors

What reviews say by service

General Veterinary Care
Praised for preventive care, shots, and routine checkups with time spent addressing age-related concerns.
Emergency & Urgent Care
Takes critical cases others refuse; reviewers credit staff with lifesaving intervention and rapid, calm response.
Veterinary Surgery
Perform surgeries with follow-up support; owners report positive outcomes and emotional care during recovery.
Mobile & House-Call Vet
No explicit review mention of house visits; evidence is limited.
Low-Cost & Affordable Care
Reviewers describe care as fair and compassionate, with trust in their judgment; no pricing complaints noted.
Holistic & Alternative Medicine
Described as willing to think outside the box and avoid unnecessary treatments; suggests non-standard approaches but not explicitly framed as holistic.

How it compares

  • Rated 4.8 against a 4.58 average across the 148 general veterinary care businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 86
Review volume 100
Review recency 100
Review sentiment 81
Profile completeness 100
Verification 30

Rating breakdown

5
521
4
13
3
9
2
6
1
22

Common questions

Can I get an urgent same-day appointment if my dog is limping or sick?
Yes. A recent reviewer reported a successful same-day visit for a limping Great Dane, with Dr. Caldwell providing xrays and calm assessment.
Do they follow up after surgery or serious treatment?
Yes. Multiple reviewers mention receiving check-ins after their dogs' procedures, even just to ask how the pet is doing.
Will they take my dog if other vets have turned me away?
Recent reviews indicate they accept critical cases others refuse. One owner described them as the only hospital willing to care for a severely ill dog on the verge of end-of-life.

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Banfield's track record is split: some owners report compassionate care and friendly staff, while many describe a clinic that labels nervous pets aggressive, pressures sedation, and piles on costly add-ons. Dr. Rodriguez stands out for attentiveness with serious diagnoses, but other vets (Dr. Torres, Dr. Rodriguez at billing time, and rotating vets from other locations) have left long-term clients feeling upsold and disrespected. Appointments are hard to book, staff attitudes swing from warm to dismissive mid-visit, and promised services often don't happen. Their wellness plans appear affordable on paper but reviewers consistently report being told mid-appointment that plan coverage doesn't include what they thought, or that their anxious dog needs expensive sedation to proceed. One long-term customer of 10 years left after a pre-dental consultation spiraled into a $600+ upsell conversation. Several owners switched vets after feeling their concerns were ignored or exaggerated into crisis.

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Last updated 2026-07-09