Reviewers consistently describe home visits that spare anxious and senior cats the stress of carriers and clinic rooms, with staff who take time to calm animals and explain findings in detail. Dr. Erin, Dr. Stensland, and team members Chandler, Shy, and Estelle deliver surgical care, dental treatment, end-of-life support, and wellness exams at prices below traditional clinic visits, earning trust that feels rare for veterinary care.
Pet owners consistently praise Northfield for treating sick and anxious dogs with genuine care, especially during emergencies. Dr. Caldwell and Dr. Shelly lead a team that listens, explains options transparently, and follow up after procedures; reviewers trust their judgment and feel their pets are treated like family.
All 16 reviews are five-star. Patients consistently praise Dr. Becca Klobuchar for combining acupuncture, herbal medicine, and nutrition advice with deep compassion. Families single out her at-home visits, especially for senior dogs and end-of-life care, as peace-giving and seamless. Limited review detail on pricing or scheduling challenges.
Banfield's track record is split: some owners report compassionate care and friendly staff, while many describe a clinic that labels nervous pets aggressive, pressures sedation, and piles on costly add-ons. Dr. Rodriguez stands out for attentiveness with serious diagnoses, but other vets (Dr. Torres, Dr. Rodriguez at billing time, and rotating vets from other locations) have left long-term clients feeling upsold and disrespected. Appointments are hard to book, staff attitudes swing from warm to dismissive mid-visit, and promised services often don't happen. Their wellness plans appear affordable on paper but reviewers consistently report being told mid-appointment that plan coverage doesn't include what they thought, or that their anxious dog needs expensive sedation to proceed. One long-term customer of 10 years left after a pre-dental consultation spiraled into a $600+ upsell conversation. Several owners switched vets after feeling their concerns were ignored or exaggerated into crisis.
Last updated 2026-07-09