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Sploot Veterinary Care - RiNo

Updated 2026-07-09 · 1,217 reviewed · 179 listed · Scored from 833 Google reviews · How we rank ›

4.8(833) 83 composite score See reviews on Google ✓ Verified Publishes prices
General Veterinary CareVeterinary SurgeryVeterinary DentistryLow-Cost & Affordable CareEmergency & Urgent CareExotic & Avian Vet
Sploot Veterinary Care - RiNo
Services
General Veterinary Care, Veterinary Surgery, Veterinary Dentistry
Reviews
833

What recent reviews say

Sploot consistently delivers attentive care; staff earn high marks for patience with nervous pets and vets for listening to owner concerns. Surgical aftercare and emergency access stand out, and first appointments get discounted for new members via their SplootPack membership.

However, aggressive no-show fees ($85-89 on brief appointments), surprise emergency visit markups, and confusing billing practices have alienated cost-conscious owners. Multiple reviewers report being charged double or triple typical vet prices without clear advance notice, and the clinic's explanations for appointment purpose shifted after disputes. Reliability hinges heavily on your tolerance for strict cancellation policies and premium pricing.

Praised for
  • compassionate, patient staff
  • skilled, experienced vets
  • accommodating care for anxious pets
  • creative treatment options
  • quick emergency access
  • surgical expertise
Watch-outs
  • high no-show/late cancellation fees ($85-89)
  • surprise emergency visit charges
  • poor communication about appointment purpose and fees
  • significantly higher prices than competitors
compassionate-staffgentle-with-animalsknowledgeable-vetsoverpricedsurprise-feesclear-communicationthorough-examsemergency-availability
Best for: Owners willing to pay premium prices for attentive, experienced surgical and emergency care.
Think twice if: Budget-conscious pet owners should verify all appointment fees and cancellation policies in writing; surprise emergency charges and no-show fees of $85-89 are common complaints.

Strengths

  • Staff show genuine patience and kindness with anxious animals
  • Vets explore less invasive treatment options (e.g., splinting over amputation)
  • Emergency same-day or next-morning availability
  • Surgical expertise with post-op follow-up communication

Worth knowing

  • Dr. Mattie Newman and staff (Kortnee, Jade, Arno) mentioned by name in positive reviews
  • SplootPack membership claims up to $650 annual savings; new member first appointment discounted $50
  • Splint repair for fractured cat leg offered as alternative to amputation
  • Private exam rooms for anxious pets
  • No-show fees: $85-89 on wellness or brief follow-ups; late fees charged within minutes of scheduled time
  • Exam-only visits billed at $200+ (one reviewer without tests, X-rays, or additional services)
  • Emergency visit markups applied even when called 24 hours in advance

What reviews say by service

General Veterinary Care
Exam quality praised, but pricing and billing surprises a major complaint.
Veterinary Surgery
Surgical expertise and creative options (splinting vs. amputation) earn strong praise; post-op communication excellent.
Veterinary Dentistry
Mentioned in website service list; insufficient review evidence.
Emergency & Urgent Care
Next-day availability and patient handling with anxious pets praised; however, undisclosed emergency visit markups applied to routine calls.
Low-Cost & Affordable Care
Claims affordability via membership, but reviewers report 2-3x typical prices and aggressive fees; not substantiated as truly low-cost.

How it compares

  • Rated 4.8 against a 4.59 average across the 118 veterinary surgery businesses listed here.
  • Has more Google reviews than 85% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 86
Review volume 100
Review recency 100
Review sentiment 52
Profile completeness 100
Verification 30

Rating breakdown

5
782
4
3
3
5
2
8
1
35

Common questions

What is the no-show/late cancellation fee?
Multiple reviews report $85-89 fees for missed or very late appointments, charged even within the clinic's stated grace period or for brief follow-ups.
Do they charge more for emergency visits?
Yes. Reviewers report surprise markups for same-day or urgent appointments (e.g., $100+ for shots booked next-day, or described as 'emergency visit' on the bill with no prior notice). The clinic states all appointments within 24 hours are treated as emergency visits.
Is the SplootPack membership worth it?
Their website claims up to $650 annual savings and $50 off the first appointment for new members; however, reviewer accounts suggest base prices may be 2-3x competitors' rates even with discounts.
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Last updated 2026-07-09