Most reviewers praise VEG ER for urgent response, direct explanation of treatment, and staff who genuinely care. Doctors Bueck, Park, Mancino, Mendola, and Benavitz earn specific mention, as do technicians like Geoff and Ben. The facility offers coffee and phone chargers during stays. One reviewer experienced a two-hour visit with fragmented care steps and doubts about treatment completion, though the majority felt heard and supported even during euthanasia.
VEG ER handles breathing crises, infections, eye injuries, and end-of-life care in an open-concept space. Pricing was noted as reasonable by some and steep by others (one diagnostic visit was $1,147). Reviewers consistently report being seen immediately or very quickly when arriving, and staff explain each procedure before doing it.
Goldsmith earns high marks for patient, attentive care across routine and complex cases. Staff excel at calming anxious animals and spending unhurried time with owners, though one serious complaint alleges inadequate disclosure of a senior dog's grave prognosis and treatment options before her sudden death.
Owners of exotic and small animals describe staff who listen intently, explain care in plain language, and handle fragile pets with visible gentleness. Several reviewers named specific vets: Dr. Ruoff (hamster surgery), Dr. Guerrera (rabbit hernia repair), Dr. Lykins (leopard gecko appetite issues), and Dr. Fitzgerald (avian care). The clinic offers Cherry financing for difficult cases. Two one-star reviews cite medication refill denials and unclear post-exam communication as serious lapses. Most reviewers praise the team's dedication to urgent cases, even taking in animals outside their own care. Multiple mentions of technicians like Maddi providing after-hours follow-ups and patient education. X-ray, CT, ultrasound, and endoscopy are listed as available. Surgery time can run longer than expected. One reviewer traveled seven hours for care; others describe same-day urgent intervention and willingness to see animals late on Fridays.
Most owners report years of trust in Evans East for routine, surgical, and emergency care. Staff and doctors consistently show genuine compassion, answer questions patiently, and get animals in quickly. Named doctors earn particular praise for attentiveness. However, billing practices have confused some new customers, and one long-standing case raised concerns about post-emergency follow-up and phone staff responsiveness. Specific strengths include dental surgery, emergency intake, and pre- and post-operative support with calls and updates. The facility is clean, parking is plentiful, and new-client discounts apply. Owners describe traveling distances to return here, suggesting the care outweighs convenience. One owner experienced serious misdiagnosis and felt dismissed after a costly hospitalization.
Last updated 2026-07-09